The Ontario government has a goal to make Ontario the leading jurisdiction in North America for reducing barriers for people with disabilities. This goal will have significant impact on all businesses in Ontario with one or more employees and employers must put policies, practices and training into place to deliver service to customers with disabilities. The taxi industry must comply with customer service standards by Jan 1, 2012 and brokerages with 20 or more staff (and independent contractors) must put annual reporting systems in place to be compliant. This course deals with the legislative requirements of the act as it relates to the taxi driver and how the taxi driver should assist persons with disabilities to not just meet the requirements of the legislation but to deliver excellent customer service to a key market segment as well.
AODA (2005) Accessibility for Ontarions with Disabilities Act
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