“If the customer is talking, you are winning!”
The effective communicator can achieve greater success in life and can excel in the taxi industry. An effective communicator understands the power of listening and techniques to get other people talking. The inherent difficulty in communicating inside a taxi due to the customer not being ‘face to face’ with the driver means the driver has to work harder than most retail or hospitality service providers. This makes the first impression the most important part of the service delivery and why we focus on the “five second miracle” or the first moments with a customer as the most important.